How to enable human handover
This guide explains how to smoothly transfer a conversation from a bot to a human agent when needed.
Introduction
This guide walk you through on how to enable human handover on your chat widgets, in some situation the bot cannot answer customer enquiries which required send over to human to respond
Widgion comes with a real time live chat support, all transferred conversations can be seen in the contact center
How to enable human handover
To enable human handover, navigate to your chat widget dedicated page and click on the human handover as shown below
Use the toggle button on the right to enable the human handover
Setup human handover triggers
When the bot is not able to answer customer question, a button is provided to your customer to talk to an agent, but you can also enter some trigger words or phrase like "I will like to talk to an agent" when your customer type this they will be automatically transfer to an human agent to continue the conversation
Each trigger words or phrase needs to be on its own line as shown in the image above, click on the save button to save your changes
Did this answer your question?
0 Likes
0 Unlikes