Introduction
Discover how Bot Agents work in Widgion, why they’re essential for automated support, and what you can do with them, from answering FAQs to handling customer interactions through intelligent, customizable responses.
Introduction:
Bot Agents in Widgion are intelligent, AI-powered assistants designed to handle customer conversations within your chat widgets. They help you scale support by instantly answering common questions, guiding users through workflows, and reducing the need for live agent intervention.
Whether you're supporting a handful of customers or hundreds, Bot Agents provide consistent, 24/7 assistance across all your channels. They can be trained using multiple sources, like your help center articles, website content, PDF documents, or manually submitted text, so their responses reflect your specific knowledge and tone.
Beyond general Q&A, Widgion also offers specialized Bot Agents for tasks such as sharing business information, displaying pictures, ensuring response quality, setting rate limits, and customizing the bot’s speaking language.
Useful bot agent guides links
This section will guide you through everything you need to know about Bot Agents, including:
How to create a new Bot Agent
Training your bot using different content sources
Enhancing bot performance and control
Customizing the bot’s behavior and responses
By the end of this section, you’ll be able to set up a Bot Agent that’s tailored to your business, always ready to assist your users effectively.
Final Thoughts
Bot Agents are more than just automated responders, they're a key part of delivering efficient, scalable, and intelligent customer support. As you explore the articles in this section, you'll unlock powerful ways to improve user experience, lighten your support team’s load, and maintain high-quality assistance around the clock.
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