Pre-chat buttons
Learn how to add custom buttons that users can click before starting a chat to route conversations or collect information.
Introduction
Pre-chat buttons are buttons your customers click to ask the quick questions, also the buttons can be route to forms to collect information
How to add pre-chat button
To add pre-chat buttons, navigate to your widget dedicated page and click the pre-chat button menu as shown below
Click the add more button on the right , the label is what your users will see , and it can be something like what product do you offer , the type is to select if the button is a question or will be connected to a form,
When you select a question , use the content field to enter what question the customer will need to ask the bot , and if you select form , you will need to select a form you have already created
Make sure you click the save settings button to ensure your changes where saved
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