Understanding the Analytics Overview Dashboard
Learn how to read the main analytics dashboard, including key metrics like conversations, messages, articles, and overall performance trends.
The Analytics dashboard gives you a high-level view of how your support operation is performing. From total conversations to message trends and content stats, everything you need to assess your widget's impact is available in one place. To access it, click Analytics in the left sidebar and select Overview.
Setting Your Date Range
At the top of the dashboard, you'll find a date range selector currently set to Last 7 Days by default. Click it to adjust the time period you want to analyze. All the metrics and charts on the page will update based on the range you select.
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