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Analytics & Insights
Analytics & Insights
Track performance and gain insights into how users interact with your support system. This section explains how to use analytics to measure engagement, identify trends, and improve both AI and human support performance.
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Understanding the Analytics Overview Dashboard Learn how to read the main analytics dashboard, including key metrics like conversations, messages, articles, and overal...
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Using Analytics to Improve Content and Support Strategy Turning analytics data into actionable insights by identifying content gaps, improving articles, and optimizing user eng...
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Analyzing Performance Across Channels (Chats, Help Center, FAQs & News) How to use the different analytics tabs to evaluate performance across various support channels.