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Human Support & Conversations
Human Support & Conversations
Manage real-time conversations and collaborate with your support team when human intervention is needed. This section covers how to monitor chats, assign conversations, and seamlessly transition from AI to human support while maintaining a smooth customer experience.
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Viewing and Managing Conversations Learn how to access, filter, and manage incoming chats.
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Human Handover Explained Understand when and how AI transfers conversations to human agents.
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Assigning Conversations to Team Members Distribute chats among your team for efficient handling.
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Responding to Customers in Real-Time Best practices for handling live conversations professionally.