Fixing Article Display and Formatting Issues

If articles in your Help Center are displaying incorrectly, broken layouts, missing content, or formatting that looks different from what you wrote, the issue is usually related to how the content was created or how it interacts with your Help Center's styling.

Check for Pasted Content With Hidden Formatting

The most frequent cause of formatting issues in Help Center articles is content that was copied and pasted from another source a Word document, Google Doc, website, or PDF. Pasted content often carries hidden formatting that conflicts with your Help Center's styles.

If an article looks inconsistent or broken, try rewriting the affected sections directly in the Widgion article editor rather than pasting from an external source.

Review Your Customization Settings

If formatting issues appear across multiple articles rather than just one, the problem may be in your Help Center's customization settings. Check your Font Family selection and color settings under Help Center → Customization to ensure nothing is overriding your article styles.

If you have added custom CSS under Custom Code, review it carefully, a CSS rule that's too broad can affect how article content is displayed across your entire Help Center.

Check Article Status

An article that is saved as a Draft will not be visible to visitors on your published Help Center. If content appears to be missing, check the article's publish status in the Articles & Collections page. Only articles marked as Published will appear to visitors.

Clear Your Browser Cache

Sometimes display issues are caused by a cached version of your Help Center loading in the browser. Clear your browser cache and reload the page to check whether the issue persists. Ask another person to check on a different device or browser to confirm whether the problem is specific to your setup or visible to everyone.