Fixing Widgion Widget Customization Problems

If your chat widget does not look or behave as expected, the issue may be related to its appearance settings, layout, display options, or the visibility of individual widgets and tabs. This guide covers common customization problems and what to check when troubleshooting them.

Widget Appearance Does Not Look Right

If the widget's colours or visual appearance do not match your intended design, revisit Build to Customize to Look & Feel section. Check the configured brand colours, widget theme, and assets to ensure they match your preferences. Use the live preview to see how the selected appearance looks before making further adjustments.

Widget Layout or Display Is Incorrect

If the widget is not displaying in the expected layout, review the Widget Layout and Display Type settings under Customize. Check that the selected options match the presentation you want. Switch between the Web Chat and Voice Call views where necessary to ensure you are adjusting the correct widget type.

A Widget Is Not Visible

If an announcement, social profile, or knowledge base section is missing from your chat widget, check the Widgets settings under Customize. Review the visibility settings for the relevant widget and confirm that it is enabled. You can then use the live preview to check whether it appears as expected.

A Tab Is Missing From the Chat Widget

If tabs such as Home, Messages, Help, or other available sections are not appearing in your widget, open Configure Tab Menus under Customize. Review the visibility settings for each tab and make sure the sections you want visitors to access are enabled.

Prompt Messages or Launcher Button Look Incorrect

If the widget's launcher button or prompt message does not appear as expected, open the Launcher Button or Prompt Message settings under Customize. Review the available configuration and check the live preview to see how the changes affect the widget.