Troubleshooting Widgion Agent Training Issues

If your Widgion AI agent is not learning from your training sources or providing the information you expect, the issue may be related to a website crawl, document upload, or outdated training data. This guide covers common training problems and what to check when they occur.

Website Training Is Not Completing

If a website source is not showing Training Complete, check that the URL is valid and accessible. Ensure it includes the correct address and protocol, such as https://. If you're using a sitemap, confirm that the link points to a valid XML sitemap file.

You can also check the website's crawling settings to ensure that the pages you want the agent to learn from are not excluded by your path rules.

Some Website Pages Are Missing From Training

If your agent is not learning from certain pages on your website, review the crawling settings used when the website was added. Check whether Follow links is enabled if you expect Widgion to discover linked pages.

Also review the Include paths and Exclude paths fields to ensure that the pages you need are not being left out by your settings. For sitemap-based training, verify that the sitemap contains the relevant page URLs.

Document Upload Is Failing

If Widgion does not accept a document, check that it uses one of the supported formats: PDF, DOCX, TXT, Markdown, XLSX, or CSV. Documents must also be within the 30 MB file size limit. If your file exceeds this limit, reduce its size or split the content into smaller files before trying again.

Your Agent Is Not Using Newly Added Information

If your agent does not appear to recognise recently added or updated website content, check when the website source was last synced. The Last Synced column in Build to Training shows the most recent sync time.

You can use the sync icon in the Action column to initiate another sync. Also check the Auto Sync setting to see whether automatic syncing is enabled for that source.

Your Agent Gives Incomplete or Inaccurate Answers

If your agent has completed training but still provides incomplete or inaccurate answers, check whether the relevant information is actually present in its training sources. For website sources, review the indexed pages to confirm that the pages containing the information were included.

For documents, verify that the correct file was uploaded and that it contains the information your agent needs. If the information is missing, update the relevant source and sync or upload it again.