Multi-language Help Center Setup

Widgion's multi-language Help Center lets you define which languages your Help Center supports and set a primary (default) language for visitors. This makes your Help Center more accessible to users who prefer support content in their own language.

Language Settings

The Languages section, found under Help Center in the sidebar, is where you manage your primary and supported languages. From here, you control both the fallback language used for undefined contacts and the full list of languages your Help Center makes available to visitors.

Setting Your Primary Language

Your Primary Language acts as the fallback for contacts without a defined language, ensuring visitors always see content even when their language preference isn't set. To change it, open the Primary Language dropdown and select the language you want to use.

Adding Supported Languages

To expand the languages available to your visitors, click Add Language in the Supported Languages section. A dropdown appears with a search bar, letting you quickly find a language by name or scroll through the full list, which includes options like English, French, Spanish, Portuguese, Polish, Russian, Chinese, Japanese, and Italian. Selecting a language adds it to your supported list, marked with a checkmark.

Saving Your Changes

Once you've set your Primary Language and updated your Supported Languages, click Save Changes to apply your updates. Be sure to save after any changes to keep your Help Center configuration accurate.

Delivering a Localized Experience

With your languages configured, your Help Center is ready to serve a broader, more diverse audience. As your user base grows across regions, keeping your primary and supported languages up to date helps ensure every visitor gets a support experience in a language they understand.