Introduction to FAQ Widget

The FAQ Widget in Widgion lets you display frequently asked questions directly within your website or support experience. It gives visitors a quick way to find answers to common questions without needing to start a conversation with your support team.

What is the FAQ Widget?

The FAQ Widget displays your configured frequently asked questions in a simple, organized format. Users can browse the available questions and open an item to view its answer.

How the FAQ Widget Works

FAQ content is managed within Widgion and displayed through the widget. Questions are organized into groups, making it easier to structure and present related information.

Users can browse the available FAQ groups and select a question to view its answer directly within the widget.

Managing FAQs

From the Questions section, you can create and manage your FAQ content. FAQs can be organized into groups such as Integrations, Troubleshooting & Support, Contacts Management, Human Support & Conversations, Analytics & Insights, Help Center, AI Training & Automation, and Chat Widget.

This makes it easier to keep your FAQ content organized and ensure visitors can find relevant answers quickly.

Keeping Your FAQs Up to Date

As your product and support content changes, you can update your FAQ questions and groups from Widgion. Keeping this content current ensures visitors have access to relevant and accurate answers.

This gives users a simple way to find information while keeping commonly requested answers readily available within your support experience.