Widgion + Instagram Integration Guide

This guide explains how to connect your Instagram account to Widgion. Once connected, your chatbot can receive and respond to Instagram direct messages in real time, allowing you to manage conversations directly from your Widgion workspace.

What the Integration Enables

After connecting your Instagram account, Widgion can receive direct messages in real time and respond using automated or AI-generated replies. Conversations are stored and managed within your Widgion dashboard, allowing you to track and handle interactions easily.

The integration also enables workflows, notifications, and analytics while allowing conversations to be routed to human agents when needed. It works with Instagram Business accounts that are connected to a Facebook Page.

Requirements

Before connecting your Instagram account, make sure a few requirements are in place. Your account must be set to Business or Creator and connected to a Facebook Page.

You should also have Admin access to the connected Facebook Page and be logged into Facebook with the correct account before starting the connection process.

Connect Instagram in Widgion

Log in to your Widgion account and open your project. Navigate to the Integrations section, select Instagram, and proceed to connect it to your chatbot. If this is your first time connecting, you will be prompted to grant Widgion permission through Facebook. Review the requested permissions and continue.

During the process, you’ll be asked to choose which Facebook Pages to connect. Make sure to select the page linked to your Instagram account. You can choose specific pages or opt to connect all available pages, which is recommended. If you’ve previously connected pages and need to update your selection, choose Edit previous settings to modify access.

Select Instagram Accounts

During this step, choose which Instagram accounts you want to connect. You can select to opt in to current Instagram accounts only if you want to choose specific accounts, or opt in to all current and future Instagram accounts to connect all available accounts, which is the recommended option.

After selecting your accounts, review the requested permissions and click Save to continue. Once completed, click Done or Got it and wait a few seconds for the integration to finish connecting.

Select Instagram Accounts Phase 2

Once the integration is complete, you can choose the Instagram account your chatbot will use from the Select Instagram Account section inside Widgion. This allows you to select the specific account linked to your Facebook Page.

The selected account will be used to receive and reply to Instagram messages through your chatbot, so it’s important to choose the correct one. Only the selected account will be active for messaging.

Configure Response Behavior

You can control how incoming Instagram messages are handled by your chatbot. By default, all messages are routed to a human agent, but you can update this behavior to allow the AI chatbot to respond automatically.

With the Human Agent option, all incoming messages are handled manually, while the AI Response option enables the chatbot to reply in real time. Choose the option that best fits your workflow and support strategy.

Disconnecting Instagram

You can disconnect Instagram at any time by going to Manage Integrations and selecting Disconnect. Once disconnected, your chatbot will no longer receive or respond to messages from the selected Instagram account.

Troubleshooting

If you encounter any issues, start by checking your permissions and setup. Missing messages are often caused by incomplete permissions, so make sure everything was properly granted during the connection process.

If your bot is not responding, verify that AI auto-response is enabled or confirm that a human agent is available to reply. If your Instagram account is not showing, ensure it is connected to a Facebook Page and that you have Admin access to that page.